Shipping policy

Shipping to Australia

- Free tracked shipping on every order to Australia.
- Processing time: orders are processed within 3–5 business days.
- Estimated delivery time: 7–15 business days after dispatch.
- Tracking: as soon as your order ships, you'll receive an email with your tracking number.

Delivery times are estimates and can occasionally be longer due to carrier delays, public holidays, customs or remote delivery areas. If your order hasn't arrived within 20 business days of dispatch, please contact us and we'll sort it out.

Wrong address?
Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible. We can only change the address before your order has shipped.

Questions?
Email us at auralysupport@gmail.com. We reply within 2 business days.

Auraly is a trading name of E-commerce Vork, Spoorstraat 18, 1621 HN Hoorn, Netherlands. KvK: 92888879.