FAQ
Frequently Asked Questions
What is the Auraly Heel Sleeve?
A thin support sleeve for your foot and ankle. It combines gentle compression with support straps that cross under your arch, designed to support your heel and plantar fascia throughout the day.
When should I wear it?
Many people slip it on before their first steps in the morning and keep it on during the day. Support works best with consistent daily wear.
Can I wear it inside my shoes?
Yes. The sleeve is thin enough to wear under your socks and inside most everyday shoes.
Which size should I choose?
Use the size chart on the product page. If you're between sizes, or unsure, email us and we'll help you choose.
How quickly will I notice a difference?
Most people feel the support as soon as they put it on. With consistent daily wear, many people find their mornings start to feel easier. Everyone is different, so results vary.
Is this a medical device?
No. The Auraly Heel Sleeve is designed for everyday comfort and support and is not intended to diagnose, treat, cure or prevent any medical condition. If your pain is severe, getting worse, or you're unsure what's causing it, please see your doctor or physiotherapist.
How long does shipping take?
Shipping to Australia is free and tracked. Orders are processed within 3–5 business days, with an estimated delivery time of 7–15 business days after dispatch. You'll receive a tracking number by email. See our shipping page for details.
What if it doesn't work for me?
You're covered by our 30-day money-back guarantee. See our returns page for how it works.
How can I contact you?
Email auralysupport@gmail.com or use our contact page. We reply within 2 business days.